Unlock Potential Hypnotherapy – Terms & Conditions

Last updated: November 2025

1. Professional Details

I am Suzanne Teale, a clinical / solution-focused hypnotherapist practising under the business name Unlock Potential Hypnotherapy, and registered with the APHP.
My professional specialism is in mind-management, mental fitness and solution-focused hypnotherapy for individuals and teams.
You can contact me at:

  • Email: Hello@unlock-potential.co.uk

  • Phone / WhatsApp / Text: 07873 230 193

  • Website: www.unlock-potential.co.uk

  • Address (if applicable): 18 Greenhill Road, Bury, BL8 2LJ

 

2. Nature of the Service Offered

  • I offer hypnotherapy sessions (both one-to-one and, where appropriate, team/organisation / group-based).

  • Sessions can be provided in-person at Bury and Altrincham clinics and/or online via Zoom.

  • Standard session length is 50 minutes unless otherwise agreed.

  • Frequency and number of sessions depend on your individual or team needs; we will discuss and agree on this in our initial consultation.

 

3. Fees and Payment Terms

  • The fee for a standard individual session is £70.

  • Payment is due 24 hours before each session to confirm your appointment (unless otherwise agreed).

  • Accepted payment methods: bank transfer, online payment, cash – if in-person.

  • Late payment: If payment is not received by the due date, I reserve the right to suspend further sessions until the account is brought up to date.

  • Block bookings, packages or concessionary rates (if offered) will be set out in advance in your schedule/contract.

 

4. Cancellation and Missed Session Policy

  • Cancellations made with less than 24 hours’ notice will be charged at the full session rate.

  • Missed sessions without any notice are also chargeable unless prior agreement or in exceptional circumstances.

  • If I have to cancel a session, I will give you as much notice as possible and offer a replacement session or alternative.

 

5. Confidentiality

  • All information you share in sessions is treated confidentially. I will not disclose your identity or personal details without your consent, except in specific circumstances (e.g., risk of serious harm to you or others; lawful disclosure such as court orders).

  • As part of good professional practice, I undertake supervision and maintain professional insurance; in supervision, your identity is always protected.

  • Please note: while I work ethically and professionally, hypnotherapy is not a replacement for medical or psychiatric care, and I cannot guarantee specific outcomes.

  • My privacy policy is on my website and can be found here: https://www.unlock-potential.co.uk/privacy-policy

6. Data Protection & Record-Keeping

  • I collect and retain the minimal personal data required for your care and for administrative purposes, in accordance with UK data protection law (GDPR).

  • Session notes and records are stored securely (electronically and/or paper) and retained in line with my insurance/ professional body requirements.

 

7. Therapist Responsibilities

  • I commit to working ethically, professionally, and within the boundaries of my competence.

  • I maintain current professional insurance, engage in regular supervision, continuing professional development (CPD), and uphold standards of diversity, equity and inclusion.

  • I aim to provide a safe, trusting environment for you to explore your mind and build new mental-fitness skills.

 

8. Client Responsibilities

  • You commit to attending scheduled sessions on time and to actively engaging in the process of hypnotherapy.

  • You agree to be honest and open in the way you feel comfortable, and to avoid attending sessions under the influence of drugs or alcohol.

  • For online sessions: you agree to ensure you are in a private, safe and quiet environment, with stable internet/technology.

  • You understand that meaningful change often involves both the therapy session and your own work between sessions (actions, reflections, practice).

 

9. Communication Between Sessions

  • Outside scheduled sessions, I am available for administrative contact (via email/phone), but I am not a crisis or emergency service.

  • I aim to respond within 48 hours, though this may vary.

  • If you’re in crisis or need urgent support, please contact your GP, NHS 111, or an appropriate emergency service rather than waiting for an unavailable session.

  • To maintain confidentiality, should we meet in a public space outside of our appointments I will not acknowledge you unless you acknowledge me first.

 

10. Online or Remote Sessions (if applicable)

  • Online sessions are delivered via Zoom, and you will receive a link/instructions before the remote session.

  • Please ensure you have a stable internet connection, headphones (if desired), and are in a private, comfortable space free from interruptions.

  • If the connection drops or the session is interrupted, we will work together to reschedule or continue as appropriate; I’ll make reasonable efforts to resume the session.

  • Recording of sessions is not permitted without prior written consent from me and you.

 

11. Ending Therapy

  • Therapy may end by mutual agreement when goals are reached or you feel ready to end.

  • You may choose to stop sessions at any time.

  • If I believe it is no longer appropriate or safe to continue working together, I will give you notice and assist in referral in an ethical and professional manner.

12. Complaints

  • If you have any concerns or complaints about any part of our work together, please speak to me first so we can try to resolve them together.

  • If we cannot resolve the matter between us, you may contact the APHP: www.aphp.co.uk.

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13. Agreement

By signing (or ticking the acknowledgement box, if completing electronically) you confirm that you have read, understood and agree to abide by these Terms & Conditions.

 


           I confirm that I have read, understood and agree to abide by these Terms & Conditions.


Client name (print): _______________________________________________________________________________________


Client signature: _______________________________________________________ Date: _____________________________


Practitioner signature: _________________________________________________Date: _____________________________